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CRM Software Fit
We've received many inquiries simply asking what hosted CRM product works well for select industries, vertical markets, organizational sizes, geographic locations and various other company segmentation. Based on our own experience and opinion, we've formed the Product Fit table below.
CRM Product Fit

Aplicor

  • Midmarket and larger enterprises, particularly global organizations, will want to strongly consider Aplicor.
  • Companies looking for both front office CRM and integrated back office ERP should consider Aplicor.
  • Small businesses should avoid Aplicor.

Entellium/Intuit

  • Budget conscience buyers should consider Entellium.
  • Organizations looking for flexible workflow should consider Entellium.
  • Future direction under new owner Intuit very unclear.

Microsoft Dynamics CRM

  • Existing Microsoft ERP users (Great Plains, Navision, Solomon, Axapta, etc.) should consider Dynamics CRM.
  • Companies that just feel safe buying Microsoft products should consider Dynamics CRM.

NetSuite

  • Companies looking for both front office CRM and integrated back office ERP should consider NetSuite.
  • Companies just looking for CRM should be very cautious of NetSuite.

Oracle OnDemand

  • Companies using Oracle Financials or other Oracle application products should consider Oracle OnDemand.

RightNow

  • Companies looking for strong customer support and self service should consider RightNow.
  • Companies looking for a thin-client hosted application should not consider RightNow.

Salesforce.com

  • Brand buyers looking to be with a well known market name should consider Salesforce.com.
  • Companies looking for strong customer support and self service should consider RightNow.
  • Companies looking for sophisticated CRM capabilities should not consider Salesforce.com.
  • Companies demanding a service level agreement or concerned about uptime may not want to consider Salesforce.com.

SugarCRM

  • Companies with sufficient in-house IT resources desiring an open source solution should consider SugarCRM.

1  CRMguru President, Bob Thompson, first to predict the fall of Salesforce.com

2  Enterprise Consultants, Joshua Greenbaum, second to predict the fall of Salesforce.com

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