Aplicor
- Midmarket and larger enterprises, particularly global organizations, will want to strongly consider Aplicor.
- Companies looking for both front office CRM and integrated back office ERP should consider Aplicor.
- Small businesses should avoid Aplicor.
Entellium/Intuit
- Budget conscience buyers should consider Entellium.
- Organizations looking for flexible workflow should consider Entellium.
- Future direction under new owner Intuit very unclear.
Microsoft Dynamics CRM
- Existing Microsoft ERP users (Great Plains, Navision, Solomon, Axapta, etc.) should consider Dynamics CRM.
- Companies that just feel safe buying Microsoft products should consider Dynamics CRM.
NetSuite
- Companies looking for both front office CRM and integrated back office ERP should consider NetSuite.
- Companies just looking for CRM should be very cautious of NetSuite.
Oracle OnDemand
- Companies using Oracle Financials or other Oracle application products should consider Oracle OnDemand.
RightNow
- Companies looking for strong customer support and self service should consider RightNow.
- Companies looking for a thin-client hosted application should not consider RightNow.
Salesforce.com
- Brand buyers looking to be with a well known market name should consider Salesforce.com.
- Companies looking for strong customer support and self service should consider RightNow.
- Companies looking for sophisticated CRM capabilities should not consider Salesforce.com.
- Companies demanding a service level agreement or concerned about uptime may not want to consider Salesforce.com.
SugarCRM
- Companies with sufficient in-house IT resources desiring an open source solution should consider SugarCRM.
1 CRMguru President, Bob Thompson, first to predict the fall of Salesforce.com
2 Enterprise Consultants, Joshua Greenbaum, second to predict the fall of Salesforce.com
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