Year founded: |
2000; Company assets purchased by Intuit in 2008 |
| Ownership: |
Public;
$34M in venture funding as of July 2007 before Intuit purchase |
| Number of employees: |
205 (as of mid 2007; 90 in Seattle and 115 in Kuala Lumpur, Malaysia) |
| Customers: |
5,000 subscribers (as reported by Seattle newspaper June 2007) |
| Target market: |
SMB (small and midsize business) |
| Company locations: |
Seattle, Washington (headquarters)
Kuala Lumpur, Malaysia |
| Awards: |
SearchCRM Product of the Year (2006)
Frost & Sullivan's Customer Value Enhancement Award (2006)
Market Leader Award for SFA (2004, 2005 and 2006) |
| Subscription pricing |
Starts at $50.00 USD per user per month |
| Add-on charges: |
No, pricing includes support |
| Hosted and/or on-premise |
Hosted by third party business partner Savvis Inc |
| Underlying technology |
Flagship product is a thin client, browser-based solution |
| Product modules |
eSalesforce
eCustomer Center
eMobile
Rave |
| Service Level Agreement (SLA): |
Yes |
| SLA guarantee |
Yes, 99.7% (highest in industry) |
| SLA financial guarantee |
Yes, financial credits applied for failed performance |
Entellium has been acquired by Intuit and available on a limited basis. The on-demand CRM product offers one of the lowest price points in the industry offers a cost effective business system for many small businesses.
Things we like about Entellium:
- Excellent workflow capabilities
- Very low price point
- The best service level agreement in the hosting industry
- Clearly a formidable competitor to Salesforce.com and other SMB hosted competitors; Entellium clearly chips away at Salesforce.com's user base
Things we don't like about Entellium:
- The user interface is unique among hosted CRM system; you may like it, we don't
- While the company has one large user customer, we feel the product is limited to small business (preferably less than 20 concurrent users)
- We're unsure about the implications of Entellium offloading the hosted product delivery to a third party (Savvis); this isn't entirely unusual as Oracle has offloaded their Siebel OnDemand hosting to IBM and this might be a competitive strength so the company can focus is efforts in software development and advancing their CRM solution - however, software delivery must be a core competency to be successful in the CRM hosting market and creating distance between the vendor of ultimate accountability and the hosting provider may prove to be unwise
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Various trademarks held by their respective owners. |
