CRM Industry Consolidation History
The consolidation recap belows shows how this industry is morphing into a very large market place being served by fewer and fewer players.

Oracle

• Oracle acquires Siebel Systems for $5.85 billion (September 13, 2005). Siebel has previously acquired BoldFish, Inc., Janna Systems, nQuire Software, OnLink Technologies, Paragren Technologies and UpShot
  • From the CRM SaaS perspective, the main story here is the evolution of Siebel's acquisition of UpShot (for $70 million on October 15, 2003) which later evolved into the Siebel OnDemand product line
• Oracle acquires PeopleSoft for $10.3 billion (December 13, 2004). PeopleSoft previously acquired JD Edwards, Vantive, Annuncio Software and Calico Commerce. JD Edwards had previuously acquired YOUcentric

SAP

• SAP acquires OutlookSoft (May 8, 2007) for their business performance solution software (probably in response to Oracle's acquisition of Hyperion)
• SAP acquires 50% of sales force automation software maker K&V (Kiefer & Veittinger) (December 15, 1997)
• SAP acquires Visiprise manufacturing software to expand the company's ERP and manufacturing execution system (July 2008)

Microsoft

• Microsoft acquires Navision Software for $1.45 billion (July 11, 2002). Navision had just recently acquired Axapta
• Microsoft acquires Great Plains Software for $1.1 billion (December 21, 2000). Great Plains had just previously acquired Solomon Software, RealWorld Software and FRx

Salesforce.com

• Salesforce.com acquires Koral Inc of San Mateo, CA, a 9 person company and maker of a content management application; Terms not disclosed (April 10, 2007)
• Salesforce.com acquires wireless developer Sendia Corp, a 35 person company, for $15M in all cash deal (April 11, 2006)

NetSuite

• NetSiute acquires OpenAir, a 56 person professional services automation SaaS company, for $26 million (June 2008)

RightNow

• RightNow acquires SalesNet, a 26 person CRM SaaS company, for $9 million (May 22, 2006)

Consona (previoiusly M2M (Made To Manage) Holdings)

• M2M acquires Onyx (Nasdaq: ONXS) in $92M cash deal (June 2006)
• M2M acquires Knova Software for $47M (December 18, 2206)
• M2M acquires Encompix, AXIS Computer Systems, Capri Corp, ADS Information Systems products and DTR Software International

CDC (Chinadotcom) Software

• CDC Software, a subsidiary of Hong Kong-based Chinadotcom, acquires Saratoga Systems in April 2007
• CDC acquires Pivotal (December 2, 2003), who previously acquired Exactium, Humongus and MarketFirst

Infor

• Acquired daly.commerce, Extensity and Systems Union. daly.commerce had acquired MarketMax. Systems Union has previously acquired Lasata which had acquired the popular F-9 analytical tool.
• Acquired SSA Global Technologies. SSA had acquired Baan, Elevon, Ironside Technologies, Max International, interBiz Product Group, Infinium Software EXE Technologies, Arzoon, Marcam, Boniva and E.piphany
  • Infinium had acquired Dexton Information Systems
  • Baan had acquired Aurum Software. Aurum Software had acquired Antalys Corp
  • E.piphany had previously acquired Octane Software, Moss Micro and RightPoint

Sage

• Acquires ACCPAC CRM (and renames it to SageCRM) which had previously acquired eWare
• Acquires SalesLogix, which had previously acquired ACT!
• Acquires TeleMagic

Maximizer Software

• Acquired Tracker and Cognitech (SharkWare)