CRM Implementation Results Survey CRM Labs consists of various volunteer groups who identify member interest topics, survey users with first hand and comparable experiences, validate consolidated survey results and publish the results for the community benefit.

Implementation Measurement Survey Survey Response Comments Have you directly participated in a CRM implementation in the last 12 months? - Select Value - Yes No What was the implementation software scope? - Select Value - Sales Force Automation Marketing Customer Support All The Above How many users are licensed for the application? - Select Value - 1 to 10 users 11 to 20 users 21 to 40 users 41 to 65 users 66 to 100 users 101 to 200 users 201 to 500 users 501 to 1000 users Over 1000 users What software application did you implement? How long did the implementation last? - Select Value - Less than 1 month 1 to 2 months 2 to 3 months 3 to 4 months 5 to 8 months Over 8 months Please rate your implementation success: - Select Value - Exceeded Goals Met Implementation Goals Did Not Meet Goals Implementation Failed What was your greatest implementation challenge? How did you accommodate that challenge? Please describe the most significant lessons learned: Would you recommend the application to a potential buyer? - Select Value - Yes No Optional: Name: Title: Email Address: To ensure candid response, all survey input is confidential and considered anonymous. Email addresses are requested for follow-up inquiry regarding the survey. Contact information is purged following the consolidation and publishing process.

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