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CRM Software and Implementation Research and User Surveys
CRM Labs consists of various volunteer groups who identify member interest topics, survey users with first hand and comparable experiences, validate consolidated survey results and publish the results for the community benefit.

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Survey Procedures:

1  Surveys are limited to Software-as-a-Service CRM solutions.

2  In order to achieve candid survey responses, all survey input is confidential and considered anonomys. Email addresses and other contact or company information are not retained with the survey results and are purged following the consolidation and publishing process.

3  Incomplete surveys are not included. In certain surveys, outlier responses are removed in order to narrow the median range and increase the confidence level. Surveys which fail to develop a consensus due to insufficient population size are normally expanded.



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