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Company Information
 Year founded:
April 2004
 Ownership: Private (venture backed by Draper Fisher Jurvetson, Walden International nd New Enterprise)
 Number of employees: ~100
 Annual revenues: Unknown
 Target market: Small business
 Vertical markets:  
 Company locations: Cupertino, California (headquarters)
 Awards: Selling Power Sales Excellence Award (2006)
CRM Leader Awards (2006)
TMC CRM Excellence Awards (2005 and 2007)
CIS Magazine Product of the Year Award (2005 and 2006)
AlwaysOn 100 Top Private Companies (2006)
 Certifications: None
 Partners: Microsoft Certified Partner
 Partner programs: Yes, global partner channel
 Review site: Sugar CRM Review
Product Information
 Subscription pricing Professional On-Demand $40.00 USD per user per month
Enterprise On-Demand $75.00 USD per user per month
 Add-on charges: Yes, additional charges for additional services and related products
 Hosted and/or on-premise Hosted or on-premise
 Underlying technology LAMP (Linux, Apache, MySQL and Pearl)
 Product name Sugar Professional;/Professional On-Demand, Sugar Enterprise/Enterprise On-Demand
 Product modules

Lead Tracking
Contact Management
Opportunity Management
Account Relationship
Activities and Tasks
Marketing Campaigns
Employee Directory
Bug Tracking
Case Management
Project Management
Dashboard Charting
Shared Calendar
Cross-Module Reporting
Sales Forecasting
Contract Management

Hosted Delivery
Service Level Agreement (SLA): No
SLA guarantee No
SLA financial guarantee No
Support Programs: Limited
About SugarCRM

SugarCRM is clearly the most popular open source CRM product in the market place (for reference, there are about 16 open source CRM products that we are aware of).

Things we like about SugarCRM:

  • Not another anti-Microsoft open source software publisher; Sugar recently ported their software to Microsoft's operating system and SQL Server relational database.
  • Good open source community following.

Things we don't like about SugarCRM:

  • The product's basic functionality leaves it limited to small business organizations.


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